Tänään on 26.09.2018 15:20 ja nimipäiviään viettävät: Kuisma ja Finn. Käytämme EVÄSTEITÄ | MOBIILIVERSIO M.BLOGIVIRTA.FI
Quality Integration:

Quality management principles for the development of quality management within an organization

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Quality management principles have been as the foundation for the development of the ISO 9000 standards and recognized performance excellence models (quality award criteria) [see the reference ]. They may be also useful directly for developing a business-integrated and organization-dedicated quality management (QM) approach. General quality management principles of the standards and excellence models are good as references but each organization should, however, define the principles from the organization’s own business point of view. The general principles may help the organization in its task. We have an example. A company thought own QM principles as a suitable starting point for their QM development. At first they made clear what is the meaning of a quality management principle as follows: A principle is a fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning.   QM was understood according to the ISO 9000 standard as coordinated activities to direct and control an organization with regard to quality. Hence QM equals quality of management that aims at business excellence.   After this conceptual consideration they started innovate by brainstorming their own fundamental principles for managing the company towards performance excellence. They took all elements from the principles of ISO 9000, EFQM, and Malcolm Baldrige [see the reference ] and took into account their own business-relevant flavorings. They finalized their results by a group-work to the following seven principles: Centering on customers’ needs and expectations Envisioning the future challenges Valuing employees Managing the organization as a system of responsive and agile business processes Appreciating multiple means for discovering, collaborating, and learning in order to continually enhance organization’s business performance Networking with and valuing partners Anticipating timely changes in the needs and expectations of the market and society

Avainsanat: control company clear change chain by business award agile models means market management iso group general foundation example enhance each seven result responsive quality performance organization development need within view towards they starting society


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